Support statement

For Swifta Systems packs, by Bailey Branding (ABN 68 546 591 446). Last updated 13 October 2026.

The one line

The pack includes the install guide, the videos and the AI setup assistant. One-to-one support is included with Keep It Running.

What every pack buyer gets

• The Start here page inside the pack, with the eight setup steps in order.
• The install guide, a web page and a PDF that walks through the import, the Australian number, the AI, the calendar, the test calls and the compliance checklist.
• The install video, five minutes, showing the same steps on screen.
• The setup assistant, an AI chat trained on the guide, the FAQ and the compliance checklist. It is available any time from the guide page and from every email we send you. It answers install questions and points you to the right step. It is not a person.
• Fault support by email. If something in the pack does not work as described, email support@swiftasystems.com and a person will look at it. Faults are fixed or refunded under the Australian Consumer Law. See the Refund policy.
• Link re-sends. Lost the snapshot link? Email us from the address you bought with and we resend it.
• Version notices. When we release a new version of a pack you own, we email you the link.

What is not included

• One-to-one help with your setup, your prompt, your calendar or your number. That is what Set-Up For You (we do the setup) and Keep It Running (monthly check-ins, changes and priority support) are for. Both are described on the site.
• Niche scripts, booking integrations and tuning. Connecting the agent to ServiceM8, Simpro, Tradify, Fresha or similar systems, writing industry-specific scripts and objection handling, and ongoing tuning are services, not part of the pack.
• HighLevel platform support. Billing, plan questions, outages, regulatory bundle and number approvals, AI usage charges and anything else about the HighLevel platform are handled by HighLevel’s own support, which is available around the clock inside your HighLevel account. We cannot see or change your HighLevel account.
• Carrier and device support. Diversion codes, voicemail settings and ring times on your own phone are set with your mobile provider.
• Legal advice. The compliance checklist and the guide are general information. For advice about your own situation, speak to a lawyer.

Response times

• Setup assistant: immediate, any time.
• Fault reports and link re-sends: within two business days, Brisbane time, Monday to Friday, excluding Queensland public holidays.
• Keep It Running customers: within one business day.

How to report a fault

Email support@swiftasystems.com from the address you bought with. Include the pack name, what you did, what happened and what you expected, and attach a screenshot or a short screen recording if you can. The more we can see, the faster the fix.

Contact

Bailey Branding (Swifta Systems), support@swiftasystems.com.